Because our product is digital (eSIM QR Code), our policy is as follows:
- Delivered & Working eSIM: No refund. Once eSIM QR is sent and working, it cannot be returned.
- eSIM Not Working / Technical Issue: If your eSIM does not activate due to our fault, we will provide a full replacement or 100% refund within 24 hours.
- Wrong Phone: No refund if customer’s phone is not eSIM compatible or locked. Please check compatibility before buying.
- Duplicate Payment: 100% refund if you paid twice by mistake.
To request refund/replacement, email us at support@desim.online with your Order ID and screenshot of error. We will resolve within 24 hours.